Why has my order been cancelled?
Can I cancel or edit my order?
I have received an email stating that my order has been flagged as fraudulent.
I have received an email stating that my payment is pending.
An item was missing from my order.
I have not received my order confirmation.
My discount code is not working


Where is my order?
Do you ship overseas?
How much will I be charged for shipping?
How long will my order take to arrive?
What shipping carriers do you use?
Will I be charged at customs?
Can I track my order?
What payment methods do you accept?


How do I return my order?
Can I return sale items, swimwear or underwear?
How long do I have to return a product?
Have you received my return?
Asos returns


I have received a faulty/ damaged product, what do I do?
Can I get my product personalised?
Do you offer gift cards?
Is this item coming back in stock?
Which size should I get?
Can you appraise my vintage item?