How do I know my size?
Please refer to our Size Guide, available on each product page.

How do I care for the items I purchased?
Every garment includes care instructions on the label. Please follow these carefully to maintain quality.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover, Diner’s Club), as well as Maestro, Shop Pay, Apple Pay, and Google Pay.

Can I combine multiple orders?
Unfortunately, we’re unable to combine separate orders. Please ensure your order is final before checkout.

How long will it take for my order to arrive?

• UK orders: typically delivered within 2–3 business days.

• International orders: usually delivered within 5–10 business days.
  Delivery times may vary depending on customs, weather, or other unforeseen factors.

Can I cancel or modify my order once placed?
Once an order has been placed, we cannot cancel or modify it. Please double-check your details before confirming your purchase.

What if I entered the wrong shipping address?
We’re unable to edit shipping addresses after an order is placed, so please ensure all details are correct before checkout.

Which couriers do you use?

• UK orders: DPD

• International orders: FedEx via Global-e

Do you ship internationally?
Yes, Criminal Damage ships worldwide.

Can I ship to a PO Box?
We’re unable to deliver to PO Boxes.

Do international shipping costs include customs, duties, and taxes?
VAT is included in the product price. International customers may be charged additional customs or import fees, depending on their country’s regulations.

Who pays for return shipping?
Customers are responsible for covering return shipping costs.

How do I return or exchange an item?
We’re happy to exchange or refund eligible items. Please follow the instructions on our Returns & Exchanges page for full details.

When will I receive my store credit or refund?
Once we receive and process your return, store credit or refunds are typically issued within 5–7 business days.

Will sold-out items be restocked?
Some styles are limited edition and may not return. 

Why haven’t I received my order confirmation email?
If you haven’t received your confirmation email within one hour of placing your order, please check your spam folder or contact our customer support team.

What should I do if I received a defective item?
Please contact our customer service team at care@criminaldamage.co.uk as soon as possible with your order details and photos of the issue.